Arizona House Appraiser: Using technology to improve your customer experience

Here at Arizona House Appraiser we strive to be on the forefront of appraisal technology. We use the latest technology at our disposal to bring you high-quality, accurate appraisals.

These days, appraisals are more critical than ever before. We offer the highest quality appraisals and cutting corners has never been an option for us — we've found that the best place to save time is by adjusting our workflow. We strive to be the very best and we've found that using the very latest in new technology allows us to bring you more accurate reports, quicker turnaround times, and the very best in customer service.

Experience the difference a tech savvy appraiser can make

Easy online ordering

In the past, the majority of orders arrived via fax and were confirmed with phone calls once we got back into the office. In this scenario, it might of taken quite a while to hear back to see if the order could be taken. Things are quite a bit different different now. When an order is placed on the site, we receive a digital notification. We often log into our site from the field and send back an email confirmation – including the time and date for the inspection if we've been able to talk to the occupant.

Arizona House Appraiser understands that real estate is all about speed. The less waiting between communications and the faster we can get things done directly effects your bottom-line. This website definitely reduces cycle time for us and our clients by enhancing our communications.

Secure appraisal delivery

The majority of our appraisals are delivered through email as PDF documents. Many clients prefer email because they're familiar with receiving attachments like PDFs in their inbox. It's much better than when everything was on paper. But,we've even been able to improve how you receive your report with this website.

Everyone knows how frustrating it is to lose a file. Or have you ever had an attachment blocked because of the file size? We have the technology to overcome those problems, too. When we deliver an appraisal through our website, the client receives a link via email to retrieve the PDF. At that point, it doesn't matter if all the extra photos and maps in the report result in too big an attachment. The download link is even good for a full 90 days. So if you lose the file, you can log back into our site and retrieve it without having to wait on us to send it again.

Advanced data gathering tools

One of the most time consuming parts of an appraisal is gathering the data.. We spend quite a bit of time obtaining the facts on the subject property, as well as the local market data and trends. Arizona House Appraiser employs technology to close the gap once again.

We've learned that taking notes the standard way, using pencil and paper, generally takes longer since we have to enter everything back in at the office. Don't be surprised to see us with a tablet or collecting data using an app for our phone that allows us to sketch a floorplan right on the spot. Rather than using a clumsy, old tape measure, more and more appraisers are employing laser measuring devices that are quicker, more accurate, and can get into places that a normal tape measure can't.

We combine all of these different technologies to ensure the final report is complete and accurate, requiring fewer call-backs and revisions. This can be a real money saver for busy appraisal clients.

Enhanced digital work files

It would be much easier if appraisers could complete an appraisal, give it to the client, and never be concerned with revisiting that report again. But one purpose of an appraisal is as a legal document outlining the condition of a property on a specific date. Therefore, appraisers are obligated to retain their reports for 5 years in case any disputes or other matters arise regarding the property.

To sum it all up, Arizona House Appraiser uses all the technology available to us to improve service. By storing every aspect of the appraisal - notes, sketches, supporting documentation, and calculations - along with an electronic copy of the appraisal, we can pull up the entire file whenever it's needed and recall just what that assignment was about.

These are just a few examples of how we use technology daily. Employing the right tools, along with the appraisal know-how you expect allows the appraiser to collect the right data and finish the report quickly and more accurately. The goal is to lower costs, and in turn provide you with faster appraisals.